At JOHARI BY KV, every piece of 925 sterling silver jewellery is thoroughly inspected and packed with extreme care. Due to the fine nature of pure silver and the time-sensitive nature of festive products, we follow a strict and transparent return policy.

1. Mandatory Unboxing Video Requirement

To protect both our customers and our brand against false claims, a continuous, unedited unboxing video is strictly mandatory for any return, replacement, or damage claim.

• The video must start before opening the outer courier packaging.

• The shipping label, tracking barcode, and package seal must be clearly visible.

• The unboxing and complete examination of the product must be captured in one single, uninterrupted shot without cuts or edits.

• Claims submitted without an authentic unboxing video will not be entertained under any circumstances.

2. Camera-Recorded Dispatch & Serial Number Tracking

• Every single order is packed under high-definition CCTV camera surveillance.

• Each item is cataloged and matched by Serial Number / Order ID before sealing.

• In the event of a dispute or false return claim, packing footage is cross-verified against the returned item. If an item has been used, swapped, intentionally altered, or damaged by the customer, the claim will be rejected, and the buyer will be held liable.

3. Valid Reasons for Return or Replacement

Returns or replacements are accepted only with a valid, verifiable reason:

• You received a physically broken or defective item straight out of the box (supported by unboxing video proof).

• You received the wrong design or incorrect product.

What is NOT eligible for return:

• Products damaged due to customer handling, rough use, or improper storage after delivery.

• Products showing signs of wear, perfume/water exposure, or altered silver components.

• Minor natural variations in handcrafted silver work or gemstone textures.

• "Change of mind" requests after delivery.

4. How to Report an Issue

1. Notify us within 48 hours of delivery by emailing joharibykv@gmail.com with the subject line: Return Request - Order #[Your Order Number].

2. Attach your complete unboxing video, clear photos of the defect, and a brief description of the issue.

3. Our quality assurance team will inspect our internal packing footage and verify the claim within 24–48 business hours.

5. Refunds & Replacements

• Upon successful verification and receipt of the returned item in its original, unused condition with all tags and packaging intact, a replacement will be dispatched or a refund processed to your original payment method.

• Return Address: Emerald Tower, KGB Ka Rasta, Johari Bazar, Jaipur, Rajasthan – 302003, India.